Last Updated: 06-Oct-2026

Shipping & Delivery

We currently deliver across the UAE Only

Dubai Orders
Estimated delivery within 2–3 business days.

Other Emirates
Estimated delivery within 3–4 business days.

Delivery timelines begin once your order confirmation has been sent. Please note that delivery times are estimates and may occasionally vary due to public holidays, high-order periods, or circumstances outside our control.

*Delivery charges apply.

Pick-Up

Prefer to collect your order? Simply select Pick-Up at checkout.

Once your order confirmation has been received, please contact us via WhatsApp to receive the collection location and arrange a suitable pick-up time.

Pick-up is available only for orders where the Pick-Up option has been selected during checkout

Returns & Refunds

All orders are carefully inspected before they are packed and dispatched. As part of our quality assurance process, a photograph of each order is taken prior to packing and delivery to confirm the condition of the items at the time of dispatch.

Before the order is sent out for delivery, photograph will also be shared with the customer via WhatsApp for reference.

We do not offer refunds or exchanges for change of mind, including changes in preference relating to colour, design, finish, or tile size.

If an item is received damaged during delivery, please contact us via WhatsApp within 24 hours of receiving your order. Please include your order number along with clear photographs or videos of the damaged item and its packaging so that we can review the issue.

Once the damage has been verified, we will arrange an appropriate replacement or refund.

Please note that damage resulting from misuse, improper handling, or normal wear after delivery is not eligible for a refund or replacement.

Contact Us

For any shipping or delivery-related concerns, please contact us through the contact details provided on our website.